Returns and Refunds Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address: Unit 29 Glenmore Business Park Chichester West Sussex PO19 7BJ

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

Our Store

Welcome to our clothing store, where fashion meets compassion. We are proud to offer a unique range of merchandise, including official Breaking the Chains clothing, alongside our curated collections.

We believe in the power to make positive change and are dedicated to rescuing, rehabilitating and advocating for animals in need. With every purchase from our store, you directly contribute to our mission, ensuring animals are given a second chance at life.

Our Charity

Breaking the Chains International is a charitable organisation founded by Tom S-N in February 2022 amidst the war between Russia and Ukraine. We specialise in rescuing animals of all species and sizes from arduous conditions around the world, and are committed to providing relief and aid to animals affected by conflict, disasters, and other emergencies.

Our mission goes beyond just rescue operation. With a shelter in Ukraine, we are committed to rehabilitating animals physically and emotionally. By providing medical treatment, nourishment and a nurturing environment, we ensure they receive the care and compassion they need to recover from their past experiences .

Our Mission

At Breaking the Chains, our mission is driven by compassion, empathy, and a deep love for animals. We believe that every life is valuable and that animals deserve to be protected and cared for, even in the most challenging of circumstances.

Together, with the support of generous donors and passionate individuals, we are making a lasting impact on the lives of animals in need, one emergency response at a time.